Janet
- Total activity 50
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 21
Activity overview
Latest activity by Janet-
Janet created an article,
Can I modify my order that was placed on the Wacom Store?
Once an order has been submitted on the Wacom Store, it cannot be modified. Your order has a cool off period of one hour. Within this time Wacom can try to stop the order from processing. To attem...
-
Janet created an article,
What is the shipping policy for the Wacom Store?
The shipping policies may vary by region, please see below: US Store EU Store
-
Janet created an article,
When will my order ship that was placed on the Wacom Store?
Orders placed on the Wacom Store are subject to a 1-4 day processing window prior to shipment. A current status of your order can be found by logging into your account, and viewing your order history.
-
Janet created an article,
How do I register my Wacom device?
Most Wacom devices run an automatic registration process. First, download the most recent driver hereThen plug-in your Wacom device to your computer and follow the Easy set-up wizardOnce registered...
-
Janet created an article,
What does the error message “The tablet driver is not running” mean and how do I fix it?
This error message is given when the Wacom Professional Service is not running due to a service crash. To resolve this issue, please restart your computer. If you receive the same error message, p...
-
Janet created an article,
What is the Wacom Experience Program?
Wacom collects certain information every time You use Tablet Driver. This information is collected, processed and used for specific purposes which we list below. The specific types of Personal Dat...
-
Janet created an article,
What is the average turn-around for a repair of a product?
The repair team is currently quoting 10-15 business days for turnaround on a repair, excluding weekends and holidays. If you have questions regarding a product that is currently being repaired, ple...
-
Janet created an article,
Who is responsible for shipping fees on a warranty repair or exchange?
If a product is under warranty, Wacom will cover the return shipping on an item within the ordered region.The customer is responsible for the shipping fees to ship the product to Wacom when product...
-
Janet created an article,
How does a non-warranty RMA work?
If a product requires a repair due to physical damage or other non-manufacturer defect, or the warranty period has expired, it may still be able to be serviced by Wacom as a non-warranty RMA. If yo...
-
Janet created an article,
Why is pen pressure is not working?
Many applications have built-in support for pressure sensitivity that require you to turn on pressure capabilities within the application before the pen will respond as a pressure-sensitive tool. A...